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CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 1:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat 7:30AM - 3:00PM
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Eugene C.

    Auto Service With Steve Inc diagnosed my problem honestly and solved the issue with integrity. Nice guys!


  • -Kyle G.

    Excellent service, very friendly and helpful mechanics.


  • -Jordan J.

    Steve offers something not found often..honesty and affordability !!


  • -Joe T.

    I'm from North Carolina, and needed some emergency repairs. Steve got it done quickly even though I was late for my appointment and it was a Saturday. He alerted me to an additional problem that I knew existed, so I know he was being honest. He did not push at all when I denied the additional repair. If I don't edit this review, assume that my car held up for the 13 hour drive ahead of me.


  • -Brittany T.

    I highly recommend this business for all your car needs. They are very honest, reliable and affordable.


  • -Jordan W.

    These guys are very reliable efficient. Have been taking my car here since I've owned it, they do excellent quality work and do it on time as well.


  • -Jonathan S.

    Outstanding service, honest repairs and a shop that goes out of its way to take care of their customers.


  • -Cynthia K.

    Hands down the best customer experience in auto care! I would gladly recommend.


  • -Heather B.

    Steve is very reliable and trustworthy. You can’t go wrong. I am a customer for life!!


  • -Katherine B.

    They are awesome, prices are great and service is great!


  • -Dolev F.

    Excellent service, highly reliable and a very nice person. Recommended!


  • -John K.

    I have taken my cars to Steve since he opened in the late 1990s and can recommend him without reservation. He is honest, knowledgeable and a very good communicator. He explains all options thoroughly before moving forward and will not hesitate to send you to a dealer if it makes more sense for certain kinds of work.


  • -Gabe S.

    I had the pleasure of working with Steve recently and I can say that you aren't going to find someone more honest, transparent and reliable. Highly recommend for all car service needs.


  • -Kim P.

    Steve and his crew are honest, affordable, understanding and extremely kind. He takes the time to explain everything to you and doesn't try to slip anything past you. His prices are the best around and his expertise and warmth can't be beat. They really treat you like old friends in the shop. Such a family atmosphere. I have brought my Jeep to him twice now and have been extremely happy walking out the door. If you need a great mechanic, Steve is your guy!


  • -Tom A.

    Steve was very helpful with assisting me with an inspection of my Porsche 911.


  • -James M.

    Helped me out in a pinch. Great work, great service. Honest with integrity!

Call us for service: 847-657-8452

BumperToBumper Certified Service Center
Glenview Illinois Chamber of Commerce
Identifix
Mitchell 1
Auto-Wares
  • Car Care Aware